Customer Impact Working Group Community Page 2019-06-12T20:18:45+00:00


Customer Impact Working Group Community Page


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Working Group Purpose

The Customer Impact Working Group will address how grid modernization efforts impact various customers. Topics will include: customer equity, utility customer service, customer data protection and privacy, adequate customer protections, and low- and limited-income customer inclusion. The Customer Impact Working Group will produce regulatory recommendations aimed at ensuring that all customers benefit from the Commission’s energy distribution system modernization effort.

Key Questions to Address

  • How can the MEDSIS vision be achieved at a reasonable cost in an equitable fashion across all customer classes and end users?
  • What information or tools are needed to enable all consumers to make smart energy choices and lower their costs?
  • How can MEDSIS enable more services to customers and allow customers and end users to create and derive value from the grid?
  • How can DERs result in value across all customer classes, including low and limited-income customers?
  • How will customer and system data protection and privacy be ensured while staying consistent with the MEDSIS vision?
    • Who will have access to customer data?
    • What enforcement mechanisms exist or need to be developed to ensure data is properly protected?
  • How are low and limited-income customers defined and are there other sensitive customer groups that need to be considered?
Working Group Name Date Time (eastern) Agenda Meeting Minutes Mtg. Location
WG4: Customer Impact 8/22/18 9-12PM WG4_Mtg1 WG4_Mtg1 Commission Hearing Room
WG4: Customer Impact 9/20/18 1-4PM WG4_Mtg2 WG4_Mtg2 Commission Hearing Room
WG4: Customer Impact 10/23/18 9-12PM WG4_Mtg3 WG4_Mtg3 Commission Hearing Room
WG4: Customer Impact 11/15/18 1-4PM WG4_Mtg4 WG4_Mtg4 Commission Hearing Room
WG4: Customer Impact 12/12/18 9-12PM WG4_Mtg5 WG4_Mtg5 Commission Hearing Room
WG4: Customer Impact 1/16/19 1-4PM WG4_Mtg6 WG4_Mtg6 Commission Hearing Room
WG4: Customer Impact 2/22/19 9-12PM WG4_Mtg7 WG4_Mtg7 Commission Hearing Room
WG4: Customer Impact 3/21/19 9-12PM WG4_Mtg8 WG4_Mtg8 Commission Hearing Room
MEDSIS Report Workshop Day 1  4/25/19 9:30-4:30PM Joint Mtg Agenda Joint Mtg Day 1 Commission Hearing Room
MEDSIS Report Workshop Day 2  4/26/19 9:30-4:30PM Joint Mtg Agenda Joint Mtg Day 2 Commission Hearing Room
WG4: Customer Impact 5/16/19 9-12PM WG4_Mtg9 WG4_Mtg9 Commission Hearing Room

WG4: Customer Impact

Working Group Charter

Version 1.0 – Sep 19, 2018

1.0 PURPOSE AND SCOPE

The primary function of the Customer Impact working group (the “Group”) is to assist the District of Columbia Public Service Commission (the “Commission”) in fulfillment of its MEDSIS Vision Statement.  This Charter shall govern the composition, leadership, responsibilities, and duties of this Group.

The Scope/ Description of the Customer Impact Working Group is as follows:

The Customer Impact Working Group will address how grid modernization efforts impact various customers. Topics will include customer equity, utility customer service, customer data protection, and privacy, adequate customer protections, and low- and limited-income customer inclusion. The Customer Impact Working Group will produce regulatory recommendations aimed at ensuring that all customers benefit from the Commission’s energy distribution system modernization effort.

2.0 COMPOSITION

The Working Group shall be comprised of interested parties, stakeholders, and participants of the MEDSIS Initiative.  The group is open to any member of the public who would like to participate and accepts registrants on a rolling basis. Participants are required to first register on the MEDSIS Working Group Portal at dcgridmod.com in order to get access to relevant materials and meeting notices.

The Group’s meetings and activities will be facilitated by SEPA Power (“Consultant”).

3.0 TERM AND SCHEDULE

The Working Group shall be convened from August 2018 – May 2019.    Working Group meetings will be conducted monthly. The actual schedule for each Working Group meeting is published on the MEDSIS Working Group Portal at dcgridmod.com.

4.0 RESPONSIBILITIES AND DUTIES

By participating in the MEDSIS Working Group process, Group members agree to attend Group meetings, either in person or remotely.  Group members agree to offer their perspectives and input during meetings and to respectfully consider and evaluate the input of other Group members.  The Group will collectively review interim and final work products, when requested by Consultant, in accordance with the agreed upon schedule for completing those reviews.

The Group may also identify key resources that are needed to execute its tasks, including but not limited to volunteer resources from its members and any additional paid technical resources requested along with ideas to cover the cost.

The Group shall produce the deliverables identified in Section 7.0.

The Group shall maintain a posting of its draft work products for Group member use only on the MEDSIS Working Group Workspace at https://members.sgip.org/higherlogic/ws/groups/MEDSIS_WG-3. All interim or draft documents developed by the group as well as all relevant stakeholder correspondence will be captured on this Workspace.

The Group shall maintain a posting of its finalized agendas, meeting minutes, interim and final deliverables on the MEDSIS Working Group Portal which will be accessible for all members of the public at dcgridmod.com.

5.0 KEY QUESTIONS TO ADDRESS

The Working Group will attempt to answer key questions that, if answered,  would allow the Group to make recommendations to the Commission regarding Customer Impacts in the District that are consistent with the MEDSIS vision.  

Therefore the Key Questions the Group will attempt to answer are as follows:

  • How can the MEDSIS vision be achieved at a reasonable cost in an equitable fashion across all customer classes and end users?
  • What information or tools are needed to enable all consumers to make smart energy choices and lower their costs?
  • How can MEDSIS enable more services to customers and allow customers and end users to create and derive value from the grid?
  • How can DERs result in value across all customer classes, including low and limited-income customers?
  • How will customer and system data protection and privacy be ensured while staying consistent with the MEDSIS vision?
    • Who will have access to customer data?
    • What enforcement mechanisms exist or need to be developed to ensure data is properly protected?
  • How are low and limited-income customers defined and are there other sensitive customer groups that need to be considered?

6.0 DESIRED OUTCOMES

Upon conclusion of the Working Group activities in May 2019, the Group will submit a report to the Commission outlining its recommendations on how Customer Impacts in the District can be addressed in a manner that is consistent with the MEDSIS vision.  

The Group’s Desired Outcomes from the Working Group process are:

  • Principles for achieving the MEDSIS vision at a reasonable cost and in an equitable fashion across all customer classes.
  • A framework and criteria for evaluating costs and benefits to customers of implementing the MEDSIS vision.
  • Recommended revisions to the Consumer Bill of Rights (CBOR) regulations to advance the MEDSIS vision while maintaining customer protections.
  • Identified methods to ensure customer engagement and availability of data across all customer groups.
    • Recommendations on how to ensure the protection of sensitive data while still advancing the MEDSIS vision.

7.0 DELIVERABLES

The primary deliverable from the Group will be a final Working Group report to the Commission.  The report will make recommendations on how Customer Impacts, both positive and negative, in the District can be addressed consistent with the MEDSIS vision.  This report will be delivered to the Commission by the end of May 2019.

The Working Group Consultant shall develop and publish agendas prior to each Working Group meeting as well as meeting minutes after every meeting.  Additional artifacts, documents, presentations, reports, etc. as deemed relevant for the Group to complete its tasks may be produced by Consultant or Group members as mutually agreed upon by the Group members.  

  • ACCESS
  • Anbaric
  • Apartment and Office Building Association of Metropolitan Washington
  • Arcadia Power
  • Bidgely
  • DC Office of the People’s Counsel
  • DC SUN
  • DC Water and Sewer Authority
  • DC Sustainable Energy Utility
  • DER Consulting
  • DC Department of Energy and Environment
  • Earthjustice
  • Edison Electric Institute
  • Electric Power Research Institute (EPRI)
  • Enel-X
  • Energy Scalable
  • EQ Research
  • EV Advisors, LLC
  • Exelon Utilities
  • General Microgrids
  • Grid 2.0
  • GRID Alternatives
  • ICF
  • Institute for Market Transformation
  • Landis+Gyr
  • Morgan, Lewis &; Bockius LLP
  • National Association of Regulatory Utility Commissioners
  • National Energy Marketers Association
  • Navigant Research
  • Office of the Attorney General for the District of Columbia
  • Pareto Energy
  • Pepco Holdings Inc
  • PXiSE
  • Quanta
  • RAND Corporation
  • Revilo Hill Associates
  • SCE&G
  • Sierra Club
  • SunRun
  • The Climate Mobilization
  • The Northbridge Group
  • WGL Energy
  • WMATA

Please email DCMEDSIS@sepapower.org or inquire here with any comments or questions